Frequently Asked Questions
myBURGERbox is a monthly gourmet burger recipe kit service. We deliver a number of items each month to help you create a gourmet burger in the comfort of your own home. As well as the burger, you will also receive a variety of snacks to help create a taste sensation. We focus on local produce and quality ingredients from exclusively sourced UK companies.
You can choose a box for one or two people. We offer a monthly subscription or one-off box purchases. We also have myGIFTbox options for the perfect gift for loved ones.
You will need to give three months notice to cancel any subscription. You will not be charged a monthly subscription for one-off box purchases.
What are your delivery dates?
Friday/Saturday 19th/20th June 2020
Friday/Saturday 24th/25th July 2020
Friday/Saturday 28th/29th August 2020
Your burger box will be shipped on a Thursday to arrive on Friday, ready to enjoy over the weekend. Some boxes maybe arrive on the Saturday, depending on the courier.
An email reminder will be sent when your box has been shipped.
No. The delivery charge (£5.50) is included in the price. FREE delivery to the UK.
At present, we can only accept orders from the UK.
You will receive and email confirmation of your order including any additional requests.
If you’re not at home, we instruct the courier that your box(es) be left either in a safe place or with your neighbour. It may be worth leaving the courier a note indicating your ‘safe place’. Unfortunately we have no control over whether the courier will leave your delivery out for you. The courier company may contact you prior to delivery asking you to update your delivery preferences.
myBURGERbox cannot accept any responsibility for deliveries that go missing after dispatch or where the courier leaves an undelivered parcel card and these aren’t collected.
No, although you may want to. We use chilled packaging, which will keep your goods at the right temperature for up to 48 hours.
When you unpack your box, simply refrigerate as normal. For best results consume with 24 hours and condiments should be shaken before use.
Yes. What a fantastic idea!
You can buy a Gift Box on our Shop page & your voucher will be emailed to you. Just print it off or forward to the lucky recipient. The recipient can either redeem their voucher at checkout or email us.
Alternatively, you can order myBURGERbox & we’ll send it to them, as a surprise. Please comment in notes at checkout if it is a surprise and/or gift.
(Vegetarian, Gluten-free, Allergies, etc.)
Although we try to cater to everyone, unfortunately this is not always possible. At present we are not able to consistently provide Gluten-free products, however these will be clearly labelled when included. Please share with us any British products which you recommend.
Drop us a tweet or email to tell us what you’d like and hopefully we’ll see you soon!
If you have a special request, please get in touch in the comments section on the checkout page or email us.
If your question isn’t answered here, email us: email@example.com