Frequently Asked Questions

DELIVERY

Is there a Delivery Charge?

No. The delivery charge is included in the price.
FREE delivery to the UK.

Our next shipping dates

Thursday 18th January 2018
Thursday 8th February 2018
Thursday 8th March 2018.

Your burger box will be shipped on a Thursday & should arrive on a Friday, ready for you to enjoy over the weekend.
An email reminder will be sent a week or so before. Please contact us if you would like your box delivered on a specific date. 

Is this a monthly subscription box? 

No. You can order whenever you like or have it every month. 
We recommend that you order every month in order to discover & enjoy loads of different goodies. 


How do I know if my Order went through?

You will receive confirmation of your order including any additional requests.



What if I'm out when my box is delivered?

If you're not at home, we ask the courier to leave it with a neighbour or in a safe place, it may be worth leaving a note. Or it can be delivered to your place of work.
myBURGERbox do not accept responsibility for any items which go missing after delivery.

Do I have to eat my burger as soon as it arrives?

No, although you may want to. We use chilled packaging, which will keep your goods at the right temperature for up to 48 hours.
When you unpack your box, simply refrigerate as normal.
Products will show a best before and/or use by date.

Can I purchase myBURGERbox as a gift? 

 Yes. What a fantastic idea! You can buy a Gift Voucher on our Shop page, it's sent by email for you to print off or forward to the  lucky recipient. They go to the website, select their box & the next delivery date.  

Alternatively, you can order myBURGERbox & we'll send it to them, as a surprise. Please comment in notes at checkout if it is a surprise and/or Gift.  

What if I have a Special diet? (Vegetarian, Gluten-free, Allergies etc)

We would like to offer these options in the next few months, but cannot at present. Please share with us any British products which you recommend.
Drop us a tweet or email to tell us what you'd like and hopefully we'll see you soon!

If you have a special request, please get in touch in the comments section on the checkout page or email us.

My question isn't answered here
Email us: hello@myburgerbox.co.uk